How do I get more help?
Before requesting additional help from our Technical Support team, we would ask that you first make sure your software is up-to-date. We find that many issues reported by users can be cured by loading the latest software update. Visit our Updates page for details on how to do this.
If you do need to contact us, perhaps to report a software fault, then you can email the report (together with any data files needed reproduce the problem) to support@pulsonix.com or to your Dealer support contact. Please make sure you include your name and company details, the version of software you are using, and a full description of the problem together with any files needed to reproduce the problem.
When will I get an answer?
For users with a current maintenance contract, our target is to respond with a workaround, program fix or progress update within one working day of the problem being reported to our Support team. Click here for more information.
For other users such as those evaluating the product for purchase or using the trial version for small designs, unfortunately we cannot guarantee a response time as this depends on the level of demand. However, we will endeavour to provide a quick reply to all requests for help to all our users. You may also wish to look for 'peer' support from one of the user forums. The Pulsonix user community is often a valuable source of help and information, particularly outside normal working hours.
