How do I get more help?
Before requesting additional help from our Technical Support team, we would ask that you first make sure your software is up-to-date. We find that many issues reported by users can be cured by loading the latest software update. Visit our Updates page for details on how to do this.
If you do need to contact us, perhaps to report a software fault, then you can email the report (together with any data files needed reproduce the problem) to support@pulsonix.com. Please make sure you include your name and company details, the version of software you are using, and a full description of the problem together with any files needed to reproduce the problem.
When will I get an answer?
For users with a current maintenance contract, our target is to respond with a workaround, program fix or progress update within one working day. Click here for more information.
For other users, unfortunately we cannot guarantee a response time as this depends on the level of demand, although we will endeavour to provide a quick reply to all requests for help. You may also wish to look for 'peer' support from one of the user forums.
