After an extensive investigation to find a possible alternative, the Pulsonix product was introduced to Dürr Dental. This offered an immediate advantage in that all the data from the former system. Libraries, Schematic designs and PCB layouts could be converted to a Pulsonix readable format.
Also, both the initial purchase prices and ongoing support costs were immediately attractive. However, in exercising caution Dürr Dental purchased an initial license to both thoroughly test the software and gauge the quality of after sales service and customer care. After 6 months, all users were confident that Pulsonix could be introduced throughout the organisation to completely replace the Mentor systems. In particular the users were surprised and impressed by the policy of fast response to customer queries by the support team at Pulsonix.
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